Canada Warranty Form

Welcome! This form is for Canada consumers who wish to file a warranty claim on their Serta Simmons Bedding (SSB) mattress.

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This form is intended to submit a warranty claim on your SSB product due to a manufacturing defect or workmanship error.

Preferences, including size, feel, and make/model, are not covered by the limited-warranty.

Read the limited warranty guidelines for:

Serta Limited Warranty

Beautyrest Limited Warranty

Warranty submissions require the following:

(1) Bill of sale

(2) Manufacturing tag / Law tag

(3) Clear photo(s) of issue

(4) Clear photo(s) of frame and foundation

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By proceeding with your warranty claim, you confirm that you have read & agree to our Privacy Policies. Please view our privacy notices for Beautyrest.com here.

As outlined by the limited warranty, we require both bill of sale and law tag to proceed with a claim.

"A copy of original bill of sale is needed to determine original date of purchase. Model name label and law label must be provided to identify the bedding and validate this warranty."

We're sorry to hear you do not have your bill of sale and/or law tag.

As outlined by the limited warranty, we require both to proceed with a claim: bill of sale to verify your order and law tag, as it contains unique information required for the claim.

Since your claim is incomplete, neither we nor an authorized retailer will accept your claim.

 

For Bill of Sale

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We recommend contacting your original purchaser for a copy. Should you obtain a copy and have all the required information, check with your retailer, as they may be the ones who process your claim.

If needed, revisit this form and proceed with your claim. If you cannot obtain a receipt, you do not qualify for warranty coverage.

           

 

The Brick

The Brick is responsible for handling all claims for Serta Simmons Bedding customers directly.

See The Brick's warranty page here: Mattress Guarantees And Warranty

If you've already contacted The Brick and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

 

 

Sleep Country

Sleep Country is responsible for handling all claims for Serta Simmons Bedding customers directly. 

You can reach Sleep Country by phone 1-888-753-3788 or via email servicecs@sleepcountry.ca

If you've already contacted Sleep Country and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

 

 

Leon's

Leon's is responsible for handling all claims for Serta Simmons Bedding customers directly.

See Leon's warranty page here: L2 360° WARRANTY

If you've already contacted Leon's and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

Disclaimer

Your submission will be reviewed by the warranty team. In some cases after review, we may be required to redirect to the authorized retailer for support.

 

Please also note - once you click to the next page, you'll be unable to click back so be sure you've selected the correct option. Always feel free to restart the form if needed.

Contact your Retailer First

The majority of Serta Simmons Bedding dealers are responsible for handling their own warranty claims directly.

Out of respect for your time, please exit this form and contact your retailer to discuss any warranty coverage they may offer.

Reevaluation Request - Denied

If your warranty submission has already been denied, we cannot guarantee reviewing your claim will change the outcome. However, if you would like another review of your claim, please use this reevaluation form.

This form should only be used if you started a claim with your original retailer already.

If you have not yet filed a claim with your retailer, please exit this form and reach out to your retailer directly.

Reevaluation Request - Additional Support Needed

If you have already contacted your retailer and are needing some additional assistance with your claim, we invite you to fill our this reevaluation form.

Sinking/Dipping or Sagging 

To qualify as a defect, a dip must measure 1.5” or more on a quilted mattress, or ¾” on a smooth top mattress without the use of weight or pressure. The warranty code on your law tag will indicate the type of mattress you have. See a chart of codes below. If you do not see your code, please still proceed.

Anything within the above tolerance is normal wear and is not a defect. It's normal for comfort layers to soften over time. The more the mattress is used the quicker the comfort layers soften and wear to each sleeper’s body shape. The same typically occurs with other furniture and shoes.

Improper Foundations can also affect the feel of a mattress. For this reason, we require photos of your foundation to submit a sag/dip depression claim.

Be sure to inspect your foundation for sagging or broken pieces that could impact the feel of the mattress above it. By not providing a sufficient supportive frame, damage can occur to the product that will void your warranty.

For info on suitable frames and support, please refer to our warranty card here.

                                           

Mattress Leans

To qualify as a defect, a lean must measure 1” or greater.

A lean is a non-vertical position of the border or boxing on a mattress or foundation unit. If the sides of the mattress are not straight up and down, the mattress is considered to be leaning.

To capture a lean defect (no foundation photo required)

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.) ​

2. Use an angled straight edge or carpenter’s square to create a straight line up against the side of the mattress or foundation. ​

3. Measure the distance from the vertical line to the furthest part of the side of the product.

4. Take at least one photo close up, showing the measurement clearly.​

5. Take at least one photo from a distance, showing the measurement and the whole bed. ​

                             

Side Bowing Defect

Side Bowing must measure 1” or greater to qualify for a defect.

Side Bowing of a mattress refers to bowing “in” or “out”, where the top edge is not straight.

To capture a bowing defect (no foundation photo required)

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.) ​

2. Put a straight edge or taut string up against the edge of the affected area.  

3. Measure the distance from the straight edge to the furthest point of the bow.​

4. Take at least one photo close up, showing the measurement clearly. 

5. Take at least one photo from a distance, showing the measurement and the whole bed.

                             

Bunching Defect

Bunching is where the foam layers or top materials are gathering in one area. This can be caused by the adhesive not holding the layers together.

To capture a bunching defect (no foundation photo required)

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.).​

2. Take at least one photo close up, showing the bunching clearly.​

3. Take at least one photo from a distance, showing the bunching and the whole bed.

         

Sewing/Stitching Issues

Covered issues include seam stitching or tape edges splitting. This does not include loose threads or handle rips.

While part of the warranty, typically these will not affect the feel of the mattress in any way. Should a mattress arrive with such an issue, we typically recommend, if you’re able, keeping the mattress until you’re sure it’s the right fit before pursuing a claim.

 

No foundation photos required to capture this defect

    

Incorrect Dimension Defect

SSB manufactures all products utilizing the International Sleep Products Association (ISPA) sizing standards.​

Mattresses are hand-crafted and require a significant amount of manual labor. Thus, size variances within the design tolerances can occur from product to product.​ The Finished Size of the mattress is printed on the law tag.

To capture incorrect dimensions (no foundation photo required)

The dimension measurements need to be performed on the bottom of the mattress (face down) seam to seam to get accurate measurements. Pillowtops and quilted tops tend to curve at the ends resulting in shorter measurements.​

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.).​

2. Stretch a tape measure across the surface of the mattress (width or length, depending on where the discrepancy is suspected)

3. Take a close-up photo to show the measurement clearly

4. Take at least one photo from a distance, showing the measurement of the whole bed. ​

                                   

Thank you for submitting those photos!

We will evaluate your photos as soon as possible, typically within a business week.

Please note, that if we don't receive photos similar to the examples provided, or we're unable to see the defect described, your claim may be denied. (Note, you can go back using the arrows if you need to add or change a picture).

Lastly, we will need to collect contact information. If any information has changed since your original order, please be sure to use the most up-to-date info.