NEW Beautyrest Warranty Form

Welcome! This form is for Beautyrest Mattress Warranty Claims within the contiguous United States.

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This form is intended to submit a warranty claim on your Beautyrest product due to a manufacturing defect or workmanship error. Preferences, including size, feel, and make/model, are not covered by the limited-warranty.

Read the limited warranty guidelines HERE; information includes the following requirements for this form:

(1) Proof of purchase

(2) Manufacturing tag / Law tag

(3) Clear photo(s) of issue

(4) Clear photo(s) of frame and foundation

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By proceeding with your warranty claim, you confirm that you have read & agree to our Privacy Policies. Please view our privacy notices for Beautyrest.com here.

This form only accepts claim submissions for mattresses - for all other products see info below for how to proceed with a claim

As outlined in our warranty guidelines, we require both proof of purchase and law tag to proceed with a claim.

"A copy of original bill of sale is needed to determine original date of purchase. Model name label and law label must be provided to identify the bedding and validate this warranty."

We're sorry to hear you don't have your proof of purchase and/or law tag.

As outlined in our warranty guidelines, we require both to proceed with a claim: proof of purchase to verify your order and law tag, as it contains unique information required for the claim.

Since your claim is incomplete, neither we nor an authorized retailer will accept your claim.

 

For Proof of Purchase

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We recommend contacting your original purchaser for a copy. Should you obtain a copy and have all the required information, check with your retailer, as they may be the ones who process your claim.

If needed, revisit this form and proceed with your claim. If you cannot obtain a receipt, you do not qualify for warranty coverage.

           

Mattress Firm

Mattress Firm handles warranties directly for all of its customers. For warranty service on a Mattress Firm purchase, you will need to file a claim here or call 1-877-384-2903.

If you've already contacted Mattress Firm and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

 

Ashley's Furniture

Ashley's Furniture handles warranties directly for all of its customers. For warranty service on an Ashley's Furniture purchase, you will need to contact them directly. For contact information, see Ask Ashley.

If you've already contacted Ashley's Furniture and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

 

City Furniture

With the exception of customers who no longer reside in Florida, City Furniture handles warranties directly for all of its customers. For warranty service on a City Furniture purchase, you will need to contact them directly. For contact information, see their website here.

If you no longer reside in Florida, go back and select 'Other authorized retailers' to continue with your claim.

If you've already contacted City Furniture and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

 

Costco

Costco handles warranties directly for all of its customers. For warranty service on a Costco purchase, you will need to contact them directly. For contact information, see their website here.

If you've already contacted Costco and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

 

Home Depot

Home Depot handles warranties directly for all of its customers. For warranty service on a Home Depot purchase, you will need to contact them directly. For contact information, see their website here.

If you've already contacted Home Depot and have been redirected to our team, then please take the time to fill out our Retailer Reevaluation Form.

Disclaimer

Your submission will be reviewed by the warranty team. In some cases after review, we may be required to redirect to the authorized retailer for support.

 

Please also note - once you click to the next page, you'll be unable to click back so be sure you've selected the correct option. Always feel free to restart the form if needed.

Sags/Dips/Depressions 

To qualify as a defect, a dip must measure 1.5” or more on a quilted mattress, or ¾” on a smooth top mattress without the use of weight or pressure. The warranty code on your law tag will indicate the type of mattress you have. See a chart of codes below. If you do not see your code, please still proceed.

Anything within the above tolerance is normal wear and is not a defect. It's normal for comfort layers to soften over time. The more the mattress is used the quicker the comfort layers soften and wear to each sleeper’s body shape. The same typically occurs with other furniture and shoes.

Improper Foundations can also affect the feel of a mattress. For this reason, we require photos of your foundation to submit a sag/dip depression claim.

Be sure to inspect your foundation for sagging or broken pieces that could impact the feel of the mattress above it. By not providing a sufficient supportive frame, damage can occur to the product that will void your warranty.

For info on suitable frames and support, please refer to our warranty card here.

                                           

Mattress Leans

To qualify as a defect, a lean must measure 1” or greater.

A lean is a non-vertical position of the border or boxing on a mattress or foundation unit. If the sides of the mattress are not straight up and down, the mattress is considered to be leaning.

To capture a lean defect (no foundation photo required)

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.) ​

2. Use an angled straight edge or carpenter’s square to create a straight line up against the side of the mattress or foundation. ​

3. Measure the distance from the vertical line to the furthest part of the side of the product.

4. Take at least one photo close up, showing the measurement clearly.​

5. Take at least one photo from a distance, showing the measurement and the whole bed. ​

                             

Side Bowing Defect

Side Bowing must measure 1” or greater to qualify for a defect.

Side Bowing of a mattress refers to bowing “in” or “out”, where the top edge is not straight.

To capture a bowing defect (no foundation photo required)

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.) ​

2. Put a straight edge or taut string up against the edge of the affected area.  

3. Measure the distance from the straight edge to the furthest point of the bow.​

4. Take at least one photo close up, showing the measurement clearly. 

5. Take at least one photo from a distance, showing the measurement and the whole bed.

                             

Bunching Defect

Bunching is where the foam layers or top materials are gathering in one area. This can be caused by the adhesive not holding the layers together.

To capture a bunching defect (no foundation photo required)

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.).​

2. Take at least one photo close up, showing the bunching clearly.​

3. Take at least one photo from a distance, showing the bunching and the whole bed.

         

Sewing/Stitching Issues

Covered issues include seam stitching or tape edges splitting. This does not include loose threads or handle rips.

While part of the warranty, typically these will not affect the feel of the mattress in any way. Should a mattress arrive with such an issue, we typically recommend, if you’re able, keeping the mattress until you’re sure it’s the right fit before pursuing a claim.

 

No foundation photos required to capture this defect

    

Incorrect Dimension Defect

SSB manufactures all products utilizing the International Sleep Products Association (ISPA) sizing standards.​

Mattresses are hand-crafted and require a significant amount of manual labor. Thus, size variances within the design tolerances can occur from product to product.​ The Finished Size of the mattress is printed on the law tag.

To capture incorrect dimensions (no foundation photo required)

The dimension measurements need to be performed on the bottom of the mattress (face down) seam to seam to get accurate measurements. Pillowtops and quilted tops tend to curve at the ends resulting in shorter measurements.​

1. Remove All Bedding (blankets, sheets, mattress protectors, etc.).​

2. Stretch a tape measure across the surface of the mattress (width or length, depending on where the discrepancy is suspected)

3. Take a close-up photo to show the measurement clearly

4. Take at least one photo from a distance, showing the measurement of the whole bed. ​

                                   

Thank you for submitting those photos!

We will evaluate your photos as soon as possible, typically within a business week.

Please note, that if we don't receive photos similar to the examples provided, or we're unable to see the defect described, your claim may be denied. (Note, you can go back using the arrows if you need to add or change a picture).

Lastly, we will need to collect contact information. If any information has changed since your original order, please be sure to use the most up-to-date info.