Have Questions?

For the quickest help, use the below form to find answers to some frequent inquiries. 

I'm looking for a new mattress that's like my current/past Serta model

When comparing older models to the newest, one big thing to keep in mind is that technology and materials have become more advanced so we can continue offering the best products in terms of support, pressure relief, and cooling. So while there isn't often an exact 1 to 1 comparison, we have many offerings to help you find the same great sleep.

The best first step is identifying what it is you love about your mattress, and what features you want to have included in your new purchase. Even if you have the exact model number from the past, advancements in coils, foams, support zones, and cooling materials allow us to offer all kinds of combinations- and one that will definitely fit your needs. 

Use this compare page to see our current online collections, including Serta Classic, Perfect Sleeper, and iComfort. Find more information on materials, feel, and all the key features that will have you sleeping restfully soon.  

I recently stayed at a Hotel and want to purchase the hotel mattress model

Due to some differences in hotel products and the products we sell online through serta.com, we have a team within the organization that works specifically with those types of hotel mattress orders.

They can check hotel records, provide more information about the hotel mattresses currently offered, and even place an order for you. They can be reached by phone at 1-877-468-3540 or email at guestpurchase@sertasimmons.com.

Sales & Promotions

Current Sales 

For information on current active sales, click here. 

Bundle Savings

-Purchase any Serta® Perfect Sleeper Flat Mattress $999 and above and get 1 Serta® Classic Bedding Bundle FREE. Add eligible items to cart and use code MATTRESSBUNDLE at checkout.

-Purchase any Serta® iComfortECO™ Mattress and get 1 Serta® Classic Bedding Bundle FREE. Add eligible items to cart and use code MATTRESSBUNDLE at checkout.

More about Sales and Promotions

Do you price match new discounts for previous serta.com orders?

If you purchased directly through Serta on our website or over the phone, and you're within your 120-Day in-home trial, we're happy to refund the difference between the purchase price and any currently discounted price on applicable products.

As long as the promotion is active and you're within the 120-Day in-home trial, select "I need more help" from the dropdown below to email our team directly! You can also call our team at 1-888-708-1466 for assistance.

Please note that while we do not combine discounts, we would be happy to ensure you get the best offer available. 

Do you price match competitor/partner offers?

Our competitors are often running sales that vary from ours but we plan our sales carefully and do not match competitor sales.

Our mattresses are sold by various partners like Mattress Firm, Ashley's, & Sam's Club and while their promotions may differ, we do not price-match their specific offers.

Want to be notified about any sales or promotions?

Please sign up for our email list at the bottom of our homepage. 

Can I delay my delivery?
We are unable to delay delivery for items purchased directly from our website. For orders delivered via RXO, we generally estimate delivery within 2-4 weeks from your purchase day. For orders delivered via FedEx, we generally estimate delivery within 2 weeks.

For orders delivered via RXO, our partners can generally hold items up to 14 days from when they arrive at the hub nearest you.

 

How long will it take for my order to arrive?

Delivery of all items typically occurs within 2-4 weeks of ordering depending on the delivery address. For a more specific delivery range, add your items to cart and enter a zip code in the checkout process.

The delivery estimates provided on our website are up-to-date and to the best of our knowledge. We expect most customers to receive their orders within the timeframes listed at checkout; however, we are unable to guarantee delivery dates through our carriers.

All Serta.com mattresses (excluding some matress-in-a-box items) are made to order, and production generally takes between 4-9 business days. This time is already included in the delivery estimate.

Due to new safety protocols, our factories and shipping partners may experience delays. We will do our best to communicate major delays to customers who are impacted, but also recommend you:

• If possible, hold off on getting rid of an old mattress or sleep setup until the new items are received. 
• Create a backup plan in case your product(s) are delayed. We don't want customers to be without a place to sleep if there are unforeseen setbacks or delays in delivery. 
   

Where and how will my order be delivered?

All Serta.com products ship separately, with flat mattresses and foundations being delivered through RXO Logistics, and all Mattress-in-a-box and accessory items being delivered through FedEx Ground.

Default RXO delivery will include delivery to the front door, but will not include set-up of products, or removal of any old items. White Glove service is available for $150 at checkout, and would include set-up and removal services (more information can be found below). 

For FedEx deliveries, drivers will attempt to deliver packages to the front door(if they have access to it) or wherever packages are typically received at multi-dwelling units(such as mailrooms or leasing offices). 

 

White Glove Service:
White Glove Service is completed through our partner, RXO for an additional fee of $150. Within 5 days of the order being placed, RXO will reach out to schedule a delivery date directly with the customer on the order. Please ensure email address and phone number are entered correctly at the time of purchase, to ensure RXO can establish contact as quickly as possible.

A signature is not required, but an adult 18+ must be present on the scheduled delivery date to provide access to the home for the delivery, mattress setup, and mattress removal.

Please note our in-home setup delivery partners have the discretion to refuse the removal of any mattress with stains or potential infestation. This decision is completely up to the delivery drivers.

 

Can I delay my delivery?
We are unable to delay delivery for items purchased directly from our website. For orders delivered via RXO, we generally estimate delivery within 2-4 weeks from your purchase day. For orders delivered via FedEx, we generally estimate delivery within 2 weeks.

For orders delivered via RXO, our partners can generally hold items up to 14 days from when they arrive at the hub nearest you.

 

Where and how will my order be delivered?
All Serta.com products ship separately, with flat mattresses and foundations being delivered through RXO Logistics, and all Mattress-in-a-box and accessory items being delivered through FedEx Ground.

Default RXO delivery will include delivery to the front door, but will not include set-up of products, or removal of any old items. White Glove service is available for $150 at checkout, and would include set-up and removal services (more information can be found below).

For FedEx deliveries, drivers will attempt to deliver packages to the front door(if they have access to it) or wherever packages are typically received at multi-dwelling units(such as mailrooms or leasing offices). 

White Glove Service:
White Glove Service is completed through our partner, RXO for an additional fee of $150.. Within 5 days of the order being placed, RXO will reach out to schedule a delivery date directly with the customer on the order. Please ensure email address and phone number are entered correctly at the time of purchase, to ensure RXO can establish contact as quickly as possible.

A signature is not required, but an adult 18+ must be present on the scheduled delivery date to provide access to the home for the delivery, mattress setup, and mattress removal.

Please note our in-home setup delivery partners have the discretion to refuse the removal of any mattress with stains or potential infestation. This decision is completely up to the delivery drivers.

I have a shipping exception on my tracking, what does it mean?
Shipping exceptions occur when a package is temporarily delayed while in transit. Every effort is made to deliver packages as soon as possible, but below you'll find some common delivery exceptions and what they may mean for you:

• Barcode label unreadable and replaced: The label on the package was damaged so FedEx printed a new label and replaced the old one. Your package will continue its transit and deliver like normal.
• Local Weather Delay - Delivery not attempted: Occasionally local weather (or weather along a specific delivery route) can delay delivery. By default, delivery is reattempted once the weather permits.
• Customer not available or business closed: FedEx’s standard delivery hours are Monday-Friday between 8a-8p. A signature is not required for our packages and drivers are encouraged to use their discretion when making these deliveries. This alert may be generated by various scenarios, but most often relates to one of the below situations.
• A driver may not feel comfortable leaving a package unattended at a residence so they will reattempt delivery the next business day. Your tracking will update to reflect the new delivery date. If you would like to provide delivery instructions for your driver, please reach out to FedEx directly at 1-800-463-3339.
• If your shipping address points to a business that is closed or inaccessible when delivery is attempted, the driver will re-attempt delivery the next business day.

Please note: FedEx makes 3 consecutive attempts (excluding weekends and major holidays) to deliver a package before returning it to us.

Where and how will my order be delivered?

Orders placed through retail partners will need to be monitored through those partner's direct channels. Due to different systems, we're unable to provide details on those retail partner orders. 

To ensure the quickest response, we recommend reaching out to your retailer directly for assistance.

What is the 120-day in-home trial?
For all purchases through serta.com we offer you 120 days to test the product in your own home. 
If your mattress or any of our other products end up not being the right fit for you within the first 120 days, we'll help you with a return and full refund.

Please note we offer one trial per household, per item, per year. 

How do I get started?

If you purchased directly through serta.com, please fill out this form to start your return.

Other Retailers
If you did not purchase through serta.com directly, please reach out to your retailer directly for return information.

While retailer return policies can vary, returns are only eligible to be processed through your original retailer/point of purchase. 

How do I return my mattress?

We're happy to help with returns within your 120-day in-home trial!

To get started, please fill out this form to start your return. Once complete, one of our team members will reply to your request in 3-5 business days. Return procedures may vary slightly based on your location and the type of item.

Please note we offer one trial per household, per item, per year. 

How do I receive my refund?
After your mattress is picked up/returned, we will process your refund. It takes 5-10 business days for your refund to return to your original form of payment. 

White Glove delivery fees are non-refundable. 

Please note: If your purchase was made through a retail partner, their return process will be different. Returns on items purchased through retail partners will need to be processed directly by the retailer and are subject to their preferred return methods. 

Terms & Conditions
Our return policy allows for one return per household, per year. This means we will only return and refund one mattress purchased within the same year.

How do I return/exchange if I purchased through an authorized retailer?

Since terms and conditions may vary based on the retailer, we recommend contacting your retailer directly for return/exchange eligibility.

While the product itself was made by Serta, your chosen retailer handled the original order/transaction, and so return/exchange inquiries will need to be handled by them directly.

How do I exchange my Serta item purchased through serta.com?

If you're still within your 120-day in-home trial and purchased directly through Serta.com you do have the ability to exchange for a new product.

Give us a call at 888-708-1466 so we can walk you through the process. We'll place your new order over the phone, charge the difference in cost between the two items (or refund the difference accordingly), and walk you through the steps for the return of the original product. 

Please keep in mind that an exchange will void the sleep trial for the new product. You can learn more about our 120-day in-home trial here.

How does the Serta Warranty work? 
Every Serta mattress purchased through an authorized retailer comes with a limited warranty- specific length and terms vary by type of mattress and can be found here.

Preference issues related to the size, model, and firmness of products are not covered under the limited warranty.

Most of our retail partners handle warranties directly for products purchased through them. For that reason, we recommend contacting your retailer directly first for warranty assistance.

There are some instances where we may handle claims directly as well:

-If you purchased directly through serta.com

-If your retailer has closed or gone out of business

-If you've moved out of your retailer's service area

For the above 3 situations, or if your retailer has referred you to contact Serta directly, please fill out our warranty form.

Please note for any claim submission, we require both a copy of the proof of purchase and photo of the law tag. If those cannot both be provided, your claim may be denied.

Warranty Registration

We now offer online warranty registration that can be used by all Serta customers in order to register recent mattress purchases.

You can submit through this portal. 

Keep in mind that while this step helps get your mattress registered, this does not replace your proof of purchase or the law tags on your mattress. In the event a warranty claim is needed in the future, both the law tag and proof of purchase would be required to submit a warranty claim.

Please note, after submitting your information, you may be prompted to provide a product review. While this is optional, we'd greatly appreciate any feedback you'd like to share on your product."

How do I make a warranty claim?
For mattress purchases made directly through serta.com, please fill out our warranty form.

Note that for any claim submission, we require both a copy of the proof of purchase & a photo of the law tag. If those cannot both be provided, your claim may be denied.

For non-mattress products, claim processes can differ since there are many Serta products made by license partners. These products are manufactured by a third-party partner, who handle warranty claims directly for those items.

If you purchased a non-mattress item, please check the product tag for the manufacturer and reach out to the corresponding manufacturer in the table below for further assistance. Note: Licensed partners are responsible for warranty service, so if you reach out directly to Serta, our team will redirect you to the proper licensee. To reduce the likelihood of being redirected, be sure to locate your product tag and warranty information before reaching out.    

 

Fiber, Bedding Bundles & Travel Pillows
-Keeco
Phone Number: US 803-681-3071

Foam Pillows
-Elite (ECS)
  Phone Number: US/Can 770-683-8271 Ext: 4695

-FXI
 Phone Number: US 888-999-0499
 Email: CUSTOMERCARE@FXI.COM

Down/Feather Pillows
-Blue Ridge Home
 Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101

Adjustable Bases
-Ergomotion
 Phone Number: US 1-888-550-3746
 Email: info@ergomotion.com

-Reverie (Motion Signature, Motion Select, Serta Pivot Head-Up)
 Phone Number: US 1-800-973-8374

If your product’s manufacturer is not listed, please reach out to our team at support@serta.com.

Warranty Registration

We now offer online warranty registration that can be used by all Serta customers in order to register recent mattress purchases. Currently, we have specific portals set up for a few retailers listed below:

Sam's Club

Walmart

Big Lots

In the event you ordered from a different retailer (including serta.com), or you can't find your product in the above portals for those retailers, you can instead submit through this National portal.

Keep in mind that while this step helps get your mattress registered, this does not replace your proof of purchase or the law tags on your mattress. In the event a warranty claim is needed in the future, both the law tag and proof of purchase would be required to submit a warranty claim.

Please note, after submitting your information, you may be prompted to provide a product review. While this is optional, we'd greatly appreciate any feedback you'd like to share on your product."

How do I make a warranty claim?

For Mattress Warranty:
Most of our retail partners handle warranties directly for products purchased through them. For that reason, we recommend contacting your retailer directly first for warranty assistance.

**Mattress Firm is one of our retail partners who opts to handle all claims directly. You can reach out to them via phone at 877-384-2903 or start a claim at their website here.

There are some instances where we may handle claims directly for our partners:

-If your retailer has closed or gone out of business or

-If you've moved out of your retailer's service area

For the above 2 situations, or if your retailer has referred you to contact Serta directly, please fill out our warranty form.

Note that for any claim submission, we require both a copy of the proof of purchase & a photo of the law tag. If those cannot both be provided, your claim may be denied.

For Non-Mattresses:

Claim processes can differ since there are many Serta products made by license partners. These products are manufactured by a third-party partner, who handle warranty claims directly for those items.

If you purchased a non-mattress item, please check the product tag for the manufacturer and reach out to the corresponding manufacturer in the table below for further assistance. Note: Licensed partners are responsible for warranty service, so if you reach out directly to your retailer, or to Serta, you will be redirected you to the proper licensee. To reduce the likelihood of being redirected, be sure to locate your product tag and warranty information before reaching out.    

Office Furniture
-Living Styles Office Furniture (Doing Business As True Innovations)
 Phone Number: US 1-800-379-9773 Can 1-866-789-1060
 Email: service@trueinnovations.com

Upholstered Furniture
-Living Styles Upholstery (Doing Business As True Innovations)
 Phone Number: US 1-800-379-9773 Can 1-866-789-1060
 Email: upholsteryservice@trueinnovations.com

Fiber, Bedding Bundles & Travel Pillows
-Keeco
Phone Number: US 803-681-3071
Email: upholsteryservice@trueinnovations.com

Foam Pillows
-Elite (ECS)
  Phone Number: US/Can 770-683-8271 Ext: 4695

-FXI
 Phone Number: US 888-999-0499
 Email: CUSTOMERCARE@FXI.COM

Down/Feather Pillows
-Blue Ridge Home
 Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101

Heated Products
-JLA Home
 Phone Number: US 866-456-8852 Can 905-607-3939, 289-851-1277 Ext. 232
 Email: Jlacs@jlahome.com

Adjustable Bases
-Ergomotion
 Phone Number: US 1-888-550-3746
 Email: info@ergomotion.com
-Reverie (Motion Signature, Motion Select, Serta Pivot Head-Up)
 Phone Number: US 1-800-973-8374

If your product’s manufacturer is not listed, please reach out to your retailer directly for assistance.

Here are some of our most commonly asked questions! 

Is shipping free?
All items on serta.com come with Threshold Delivery at no extra charge. Depending on the item, this delivery will be completed by RXO Logistics (Flat Ship mattresses and bases) or by FedEx (Mattress-in-a-box items and accessories). 

At checkout, for any RXO shipped product, you'll have the ability to add White Glove service for $150. White Glove service will include set-up of new mattress, and haul away of the old.

How long do I need to wait before sleeping on my new mattress?

You can start snoozing on it right away! There's no set amount of time to wait, although for some Mattress-in-a-box items, it can take up to 3 days to expand to its full dimensions.

There can be a break-in period for any new mattress, for some that can be as long as 4 weeks. Just like a new pair of shoes, it can take some time for your body to adjust. Remember that our mattresses are made to order, so the materials have never been slept on!

But, rest assured, if for any reason you're uncomfortable after breaking in the mattress, please reach out! We'd be happy to troubleshoot.

Do I need to flip or rotate my mattress?
We generally recommend rotating your mattress every 6 months, but there's no need to flip the mattress as they have been designed to have a specific top and bottom. 

Does my mattress require a box spring?
No, a box spring is not required if your current setup provides enough even support. You do not need to replace your current box spring if it is still in good shape.

The mattress needs to be supported at all times, so platform frames, slatted frames, bunky boards, and even adjustable frames will support our mattress without requiring a box spring. The space between individual slats should be fewer than 2” for the right support. 
You will need to purchase a box spring if your frame does not already provide that support- in the event that's needed, feel free to check out our frame/foundation options here.

Can Serta donate a product to me for a giveaway, fundraiser, or my own personal use?

Thanks so much of thinking of us for this donation opportunity!

As a part of Serta Simmons Bedding, we have a team that handles all donation requests. Please reach out to them directly at ssbcommunications@sertasimmonsbedding.com with details of your request.

I'm having an issue with a non-mattress item? 

If the product was delivered damaged or is missing pieces, you'll need to contact the manufacturer directly for assistance. Serta partners with many third-party companies to provide home and bedding accessories, and those partners handle warranty claims directly. If you prefer to return the item, contact the retailer you purchased from directly.

Please check your product for the manufacturer tag and reach out to them directly. Note: Licensed partners are responsible for warranty service, so if you reach out directly to Serta, our team will redirect you to the licensee for support. To reduce the likelihood of being redirected, be sure to locate your product tag and warranty information before reaching out. If your product no longer has a tag, you may be unable to file a claim.

Below you'll find a list of popular partners along with their contact information as well:

Office Furniture
-Living Styles Office Furniture (Doing Business As True Innovations)
 Phone Number: US 1-800-379-9773 Can 1-866-789-1060
 Email: service@trueinnovations.com

Upholstered Furniture
-Living Styles Upholstery (Doing Business As True Innovations)
 Phone Number: US 1-800-379-9773 Can 1-866-789-1060
 Email: upholsteryservice@trueinnovations.com

Fiber, Bedding Bundles & Travel Pillows
-Keeco
Phone Number: US 803-681-3071

Foam Pillows
-Elite (ECS)
  Phone Number: US/Can 770-683-8271 Ext: 4695

-FXI
 Phone Number: US 888-999-0499
 Email: CUSTOMERCARE@FXI.COM

Down/Feather Pillows
-Blue Ridge Home
 Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101

Heated Products
-JLA Home
 Phone Number: US 866-456-8852 Can 905-607-3939, 289-851-1277 Ext. 232
 Email: Jlacs@jlahome.com

Adjustable Bases
-Ergomotion
 Phone Number: US 1-888-550-3746
 Email: info@ergomotion.com

-Reverie (Motion Signature, Motion Select, Serta Pivot Head-Up)
 Phone Number: US 1-800-973-8374